We know your salon appointments are just as important to you as they are to us. We know and understand that sometimes these salon visits are the only “me time” you may get throughout the month and we thank you for giving us the opportunity to serve you. And, with that in mind, we reserve time especially for you to ensure that we are able provide you with the unique experience you deserve.
We also understand that sometimes life happens and schedule adjustments are necessary; therefore, we respectfully request a 48-hour notice for all cancelations and reschedules. This will allow us the opportunity to notify other guests that are on our waiting list.
Please take in consideration that ‘NO SHOWS’ and ‘last minute cancellations’ leave your stylist with a vacant appointment opening and we may have turned away another guest who would have loved that time slot. Because of the extensive services that we offer and individualized guest experience, we respectfully ask that you take note of the following salon policies:
- When canceling or rescheduling with a 48 hour notice, there will be no charge
- When canceling or rescheduling with a 24 hour notice, your credit card will be charged 50% of the appointment total
- Canceling or rescheduling on the day of the appointment or No-Show, will result in a full charge of the appointment total
To ensure our cancelation policy is supported, we now require a credit card to be kept on file to book all appointments
We will always try our best to accommodate you if you are running behind, stuck in traffic, etc. It happens and we understand! However, late arrival can affect the reminder of our day by delaying us for the guests who come in on time. For this reason, we have set a few guidelines for situations like this.
If arriving more than 10 minutes late for your appointment, we may have to compromise on the services to keep it within the time that was reserved for you. Your stylist will inform you if any changes need to be made to the requested services.
Please remember that all of our appointments are time sensitive and individualized. This means we reserve a specific amount of time for each service, for each of our unique guests. We also may reserve extra time for you if you have thicker or longer hair. Therefore, we ask that if you would like to make a change to your scheduled service(s), please call us and let us know. This will give us the opportunity to extend the appointment if necessary or shorten the appointment and allow our guests on our waitlist to come in!
The entire team at Emma Justine is always looking for ways to improve your experience while you are in our chair. Implementing these policies will help us do just that! Thank you for your understanding and we look forward to seeing you in the salon on your next visit!